Ep112. How To Use Chat Bots To Improve The Patient Experience. Jamie Buttigieg

By Angus Pyke

Today folks we’re going to be talking all about Chat Bots and Messenger Bots with Jamie Buttigieg.

I’ve always been a bit skeptical about the practical application of Chat Bots, especially when it comes to helping us attract more high quality new patients. My experience with them had always been impersonal and frustrating, however Jamie has me 100% converted.

You might remember Jamie from ep97 where we talked all about websites.  Jamie is the founder of Results & Co, a marketing agency that focuses on Brand Communication and Marketing. He’s just the best when it comes to things like Websites/copywriting/conversion/funnels/messenger bots) Jamie is also a Certified StoryBrand Guide.

Here’s a test of what we covered:

  1. What is a Chat Bot?
  2. Facebook Messenger Bot Vs. Regular Chat Bots.
  3. Why would our listeners use a Facebook Messenger Bot? What are some of the benefits?
  4. Tell me about the uses, what are some of the practical applications?
  5. My business is very human centred… People like dealing with people, should I use messenger bots? Is there a risk?

Enjoy the show

Angus

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Over the past 20 Years, Jamie has held the roles of Project Manager, Retail General Manager and most recently, National Sales Manager for ASX listed Thorn Group (Consumer Finance). Whilst with the Thorn Group, Jamie led the organisation to achieve many sales records, the likes of which had not been seen in the company’s 80-year history.

Jamie is the founder of Results & Co, a marketing agency that focuses on Brand Communication and Marketing. (Websites/copywriting/conversion/funnels/messenger bots) Jamie is a Certified StoryBrand Guide.


Jamie believes that most brands are wasting an enormous amount of money on marketing, he is on a mission to stop the waste, improve ROI and simplify marketing for his clients.


Some of Jamie’s include:

  • Australian Sports Foundation
  • Australia & NZ Mental Health Association
  • Mimecast (Market Cap $2.69bn)
  • First National Real Estate

Jamie Buttigieg  //  Founder Results & Co

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